HP Stream Touchpad Not Working (Solved!!!)

Track Pad Isn’t Working On HP Stream 11 (Solved!!!) 

After a recent Windows update, I had many customers call in to say the trackpad of their HP Stream laptop stopped working. The same issue (HP Stream touchpad not working) may also occur after a Windows reinstall, or Windows reset.

There is no Windows 10 HP Stream touchpad driver that fixed this issue, so I was stumped for a while – but

Here’s The Fix:

Step 1: Using a USB or wireless mouse to navigate, visit support.hp.com

Step 2: Find & Expand the Option For “Driver-Chipset”

Step 3: Locate and download the driver “Intel Serial IO Driver without Connected Standby Support”

Step 4: When prompted, use the “Manual Download” option to avoid HP bloatware

Step 5: Click to Run the Downloaded File (“sp69101.exe”).

Step 6: When prompted to “Allow the app to make changes…”, click Yes, then Click Next, then Accept, then Next, then Finish.

Step 7: Reboot and your HP Stream Trackpad should be working!

Hope this helps!

As always, feel free to Contact Us if you have any trouble with this, or any other computer issues.

Cheers,

Chris

Share this post: