Refund and Returns Policy

 

30-Day Service Warranty

At Geeks On Command, we value your satisfaction. Our service warranty extends 30 days from the original service date, ensuring you receive quality service and peace of mind. If any issues arise within this period that are related to the original repair, we will address them promptly at no additional cost to you.

What Our Warranty Covers

  • Follow-Up Repairs: If your computer experiences the same symptoms as it did before the original repair, we’ll fix the issue at no additional labor cost, typically through remote support.
  • Parts and Software Costs: If new parts or software are required to complete the warranty repair, you’ll only be billed for those items, not for labor.

What Our Warranty Does Not Cover

While we strive to provide the best service possible, there are specific exclusions to our warranty:

  • Malware Re-Infection: If your computer becomes re-infected with viruses, malware, or other malicious software after the original service, it will be considered a new issue.
  • Subsequent Damage: Damage caused by liquid, power surges, misuse, or other incidents occurring after the repair is not covered.
  • Unreported Issues: Issues not disclosed to the technician during the original repair are excluded from warranty coverage.
  • Illegal Software: We are not responsible for problems related to unlicensed, pirated, or otherwise illegal software.
  • Peripheral Devices: Connectivity issues with peripheral devices (e.g., printers, webcams, speakers) that were not installed, connected, or tested during the original repair are not covered.
  • Replacement as a Solution: In rare cases where repair costs exceed the value of the device, replacement may be offered as a satisfactory solution.

Data Recovery Services

Please note that our standard service warranty does not apply to Data Recovery Services, as this service has its own specific guarantees and limitations.

Our Commitment to You

We stand by our work and aim for your complete satisfaction. If a problem is directly related to the original repair, or if we missed something, we will resolve the issue to your full satisfaction at no additional cost to you. Guaranteed.

Contact Us

If you have any questions or concerns regarding this policy, feel free to contact us at support@geeksoncommand.com.