Tech Support Membership Program:

Enjoy Faster & More Reliable Computing!

⭐⭐⭐⭐⭐

Our Tech Support Membership Program, with its Signature 21 Point “Turbo Tune-Up” is a
comprehensive computer maintenance plan we’ve spent years developing. It ticks all
the necessary boxes to keep your PC running quickly & efficiently 24/7, including:

  • 20% Discount On Hourly Computer Services
  • Award-Winning ESET Antivirus Protection
  • 21 Point Computer “Turbo-Tuneup”

Tech Support Membership Program Benefits

Local Computer Technicians – No Automated Tune-Ups, Ever!

⭐⭐⭐⭐⭐

Laptop Tune Up Service
Geek Squad PC Tune Up
Staples Computer Tune Up
Best Buy Computer Tune Up

Speed Up Your Computer

Our Signature 21 Point “Turbo Tune-Up” is designed to to increase security & speed up your computer. Once completed, your computer will run as fast as the day you bought it – or even faster!

Enjoy Faster, Safer Internet

After testing your Internet to ensure you’re getting the speed you pay for, we’ll install award-winning “ESET Endpoint Security Suite” to protect your PC from viruses, spyware, ransomware, hackers, identity theft & more.

Increased Reliability

PC maintenance & early detection of failing hardware can help prevent data loss, or unexpected downtime due to crashes. We’ll run regular data backups & diagnostics to find & prevent any potential issues.

20% Off Hourly IT Services

As A Member, You’ll Save 20% On All Hourly Remote Services, Including Remote Computer Repairs, Remote Tech Support, and Online Training (Learn Windows 11, Learn WordPress, or Learn Computer Basics)

Tech Support Membership Program Prices

How Much Does Your Membership Program Cost?

⭐⭐⭐⭐⭐

Geek Squad Tune Up

Remote Computer Tuneup:
$75 p/Hour

Remote service allows your technician to use screen-share technology to tune-up your PC without having to physically touch your computer, or check it in to a shop for days.

In-Home Computer Tuneup:
$125 p/Hour

With on-site service, we’ll dispatch a technician to your home or office to perform a PC Tuneup.

Note: House Calls are currently only available in north NJ. (edited 9-18-21)

A Comprehensive Performance Boost For Your PC.

Signature  Point “Turbo Tune-Up”

If you haven’t had one in the last six months or so, we recommend our Signature 21 Point “Turbo Tune-Up”
to increase security & speed up your computer.

⭐⭐⭐⭐⭐

Clean & Organize
Delete Temporary Windows Files & Folders
Remove Unwanted Programs
Delete Cookies & Cache (Temporary Internet Files)
Free Disc Space
Customize User Preferences for Software & Settings
Bloatware, Trialware & Crapware Removal
Organize Start Menu, Desktop, Taskbar & System Tray

Optimize & Accelerate

Optimize Internet for Faster, More Reliable Browsing
Attempt to Speed-Up Boot Time
Optimize File Explorer & Quick Launch

Patch & Update
Back Up System Registry
Update Device Drivers
Critical Security Updates For Windows, Software & Apps

Assess & Secure

Data Backup & Backup Integrity Test
Hardware Integrity Tests (Hard Drive, RAM, CPU, etc.)
Rootkit & Keylogger Scan, Detection & Removal
Virus Scans, Detection & Removal
Malware/Adware/Spyware Scan, Detection & Removal
Router Security Assessment & Hardening
WiFi Security Assessment & Hardening
Computer Security Assessment & Windows 10 Hardening

Boost Your PC’s Performance With A 21 Point “Turbo Tune-Up”

If you haven’t had one in the last 6 months, you’ll definitely benefit from this comprehensive PC Tuneup.

⭐⭐⭐⭐⭐

Do I Need A Computer Tune-Up?

Computers, like cars, require routine maintenance and appreciate a bit of professional attention every six months or so, depending on their usage.

Without it, common symptoms Include:

  • Internet takes longer to open
  • Computer takes longer to start up &/or reboot
  • Mouse cursor freezes, or gets stuck on that spinning circle
  • New pop-ups or error messages start appearing
  • New icons or shortcuts appear that you don’t recognize

If you haven’t had one recently, we recommend our Signature 21 Point “Turbo Tune-Up” so you can continue to enjoy fast & reliable computing from your PC. No automated tune-up software, ever!

Speed Up My Laptop

Tech Support Membership Program

A perfect IT solution for small business owners, or anyone who relies on their computer to work consistently.

⭐⭐⭐⭐⭐

OfficeMax PC Tune Up

Membership Benefits:

  • Speed Up Your Computer
    A bi-annual 21 Point “Turbo Tune-Up” will keep your computer running like new.
  • Enjoy Faster, Safer Internet
    Our Internet Speed & Security Assessment Ensures You Get The Internet Speed You Pay For.
  • Increase Productivity, Decrease Downtime
    Hardware Diagnostics & Other Preventative Care Helps Prevent Unexpected Downtime.
  • Keep Your Pictures, Documents, Music & Videos Safe
    (Data Backup & Backup Integrity Tests)
  • Award-Winning Antivirus Software Included
    (ESET Endpoint Security Suite)
  • Discounted Emergency Support
    (20% Off Hourly Remote Services, Including Tech Support & Training)

Computer Tune-Up Process

Here’s How a Computer Tune Up Works…

⭐⭐⭐⭐⭐

Step 1.

Step 2.

Step 3.

Step 4.

Computer Tune Up Cost
OfficeMax Computer Tune Up
Geek-Squad-Computer-Tune-Up
System Tune Up Windows 10

STEP 1: Call To Schedule Your Tune Up

Choose “Remote Tune Up” for fast, safe, no-contact computer tune up service over the Internet, or “In-Home Tune Up” for a house call (temporarily only available in northern NJ).

STEP 2: Prepare For Your Appointment

To save your technician time (and yourself money), it helps to prepare for your visit by fully charging your devices, keeping a list of any questions & having your passwords handy.

STEP 3: Greet Your Computer Technician

For remote PC tune ups, you’ll get a phone call from your technician. They’ll walk you through a few easy steps to grant them one-time access to your PC for your tune up.

STEP 4: Work Approval And Payment

Once you’re satisfied that all your needs have been met by your technician, you’ll have the option to make a payment by check, credit or debit card, cash or PayPal.

Our” No Fix – No Fee” Computer Repair Guarantee

We’re confident in our ability to meet, and exceed your tech support needs.

⭐⭐⭐⭐⭐

How To Speed Up My Computer
  • No Fix – No Fee Guarantee: If we can’t provide a satisfactory solution, we will not charge you for the attempt.
  • 30 Day Warranty: If your symptom returns we’ll provide YOUR CHOICE of a full refund, or a follow-up appointment at no additional charge.
  • The Fine Print: We believe in transparency, so you can make an informed decision. 1. Our guarantee and warranty applies to any & all services (except data recovery), but not to purchased 3rd party products like parts or software. 2. Unless you’ve purchased our recommended anti-virus suite we cannot warranty virus/malware cleanup. 3. A replacement device (or alternative software) may be considered a satisfactory solution in rare circumstances where repairs would cost more than a replacement. 4. Lastly, if your computer has been physically damaged (liquid damage, power damage, drops, etc.) since your appointment this may void our warranty.

That’s all. Basically, if there’s a problem related to the original repair, or if we missed something, we’ll make it right by you however we can.

Best Value – Save 20% On Computer Services!

Tech Support Membership Program

Save 20% on remote computer services with our membership plan.

⭐⭐⭐⭐⭐

Customer Reviews

⭐⭐⭐⭐⭐

Straight From Google

Google
Business Review
⭐⭐⭐⭐⭐

“Great customer service. Very responsive and nice.
As a small business owner I rely on their prompt support and they’ve never let me down. I highly recommend this company.”

⭐⭐⭐⭐⭐

Luz Vogan
Google Review

Google
Business Review
⭐⭐⭐⭐⭐

“I’ve been working with them since 2012…. They designed my website, my logo, and set up my home office with new computers… I don’t make a computer move without them. I highly, highly, highly recommend.”

⭐⭐⭐⭐⭐

Diana Weinstein
Google Review

Google
Business Review
⭐⭐⭐⭐⭐

“…I’ve had to call them with various different problems that come up, and every experience has just been so wonderful… Whether it’s viruses, Internet issues or software trouble they can certainly help.”

⭐⭐⭐⭐⭐

Kristel Closson
Google Review

Request a Callback From a Technician

For a free estimate, or more information about our services.

In-Home-Computer-Repair-Hackensack-NJ

Don’t Trust Your Computer To Big Name Repair Shops

Without Reading This First…

Geek-Squad-Alternatives

Hi, my name is Chris, and I’m the owner of Geeks On Command!. Welcome, and thank you for considering our services.

My team and I have worked with some of the biggest names in computer repair, including:

  • Geek Squad

  • Geeks On Site

  • uBreakiFix

  • HelloTech

  • Microsoft Store

  • Apple Store

  • MicroCenter

  • RescueCom

When we started Geeks On Command!, we wanted to keep the best parts of these companies, while changing the parts that often caused bad customer experiences. For Example:

What You Won’t Find At Geeks On Command…

Are bad customer experiences like these:

Assembly Line Repairs

Everyone uses their computer differently, and for different things. Big name computer repair shops like Geek Squad train their technicians to set up every PC the same way, keeping mostly default settings.

While in their employ, I often knew with certainty that I could save a customer SO much time or frustration by changing a setting here, or adding a plugin there, but we weren’t allowed to make (or even recommend) these changes.

This is also a common practice with

Geek Squad PC Tune Up

Staples PC Tune Up

Best Buy Computer Tune Up

Geek Squad Computer Tune Up

Geek Squad Tune Up

Staples Computer Tune Up

Staples PC Tune Up

OfficeMax Computer Tune Up

OfficeMax PC Tune Up

Our technicians are trained and encouraged to make personalized suggestions designed to increase your productivity, or remove common aggravations.

I personally feel great when I can save my customers time, or make their day to day less frustrating. It’s one of the biggest reasons I get so much satisfaction from what I do.

Unqualified Technicians

Most retail computer repair shops don’t pay very well, which is one of the reasons I started this company. I loved what I was doing, but couldn’t survive on the paychecks.

This income deficiency makes it difficult for them to hire/keep qualified technicians, so instead they hire “tech-savvy” college kids with absolutely no computer repair experience. As lead bench technician, I was frequently the one who trained these new hires.

Some got really good, and quickly moved on to better paying IT jobs. Others never really took to it, and many a rookie mistake happened with customer’s computers. This usually resulted in “boomerangs” (computers that were “repaired” being brought back with the same problem).

Other times, the results were really horrible (accidently-deleted pictures, corrupted Excel sheets, records lost from QuickBooks, physical damage to laptops, etc.). I felt so bad when that happened… what a truly miserable, and avoidable experience for those poor customers.

We pay competitively to keep a steady team of fully qualified, experienced, professional computer technicians that get the job done right the first time.

Overpriced Services

Retail repair shops tend to have high prices for repairs. Say you have a laptop, and your hard drive needs to be replaced.

This would be a very typical bill:

Diagnostics: $49
New Hard Drive: $99.99
Hard Drive Installation: $49
OS Installation w/updates: $129
Data Migration: $99
Software Setup: $49

Total: $474.99

For only about $50 more, I could buy a brand-new laptop!

We don’t have a retail location. We come to you – either through computer repair house calls, or remote support. This eliminates many costly expenses which our computer store competitors must account for in their pricing (like rent, utilities, cleaning services, maintenance, city permits, décor, etc.).

This allows us to offer much more affordable computer repair prices. For example, here is the bill we recently sent our customer for the same services:

New Hard Drive: $55.99
2 Hours Labor: $250
Technician Notes: Ran diagnostics, installed drive, installed/updated Windows 10, migrated data. Customer had questions about Windows 10 so I gave a tutorial. Customer is happy with service.

Total: $305.99

Compared to the average $424.99, we’re nearly 30% less expensive. In addition to saving about $120, the repair was done in their own house, and in two hours. Had they brought their computer to a local computer repair shop, it would likely have been a 3-5 day check-in.

3-5 Day Wait

Many shops require customers to check in their computers for repair.

I get it. It’s an easy way to increase profit (by paying one technician to fix multiple computers at once). That said, I certainly wouldn’t want to be without my computer for “3-5 business days”.

I’d be lost without it.

We don’t do check-ins. We fix your computer in your own home or office, and we’ll stay as long as it takes to get the work done.

⭐⭐⭐⭐⭐

We’ll get your PC running as quickly and efficiently as it ran on the day it was purchased – even if it no longer starts!

Recent Articles From Our Forum

Tech Tips, Design Tips & Local Information

⭐⭐⭐⭐⭐

Google-Chrome-Browser-Extension---Show-Hidden-Password

Frequently Asked Questions

Computer Tune Up Prices & Warranty Info

⭐⭐⭐⭐⭐

On-Site Service is currently limited to customers residing within 1 hour drive of either our Hackensack, NJ, or Roseland, NJ locations.

The option for computer repair house calls will return to our Boulder, Colorado customers soon.

(Edited 9/13/2021)

Remote Computer Tune Up: $75 per hour

Remote PC Tune Ups are billed at $75 per hour. Additional time will be billed at $35 per hour, billed in half-hour increments after the first hour. Payment is due upon completion of each session, and your technician can accept credit, debit, or PayPal.

Note: There is a 1 hour minimum for each session.

 

In Home Computer Tune Ups: $125 per hour

House Calls for PC tune ups are billed at $125 per hour. Additional time will be billed in quarter-hour increments of $31.25 after the first hour. Payment is due upon completion of the session, and your technician can accept cash, credit, debit, or PayPal.

or Consider Our “Tech Support Membership Program”:

Our Signature 21 Point “Turbo Tune-Up” is included with membership, along with award-winning ESET antivirus software and 20% off any additional computer services. Learn More

Yes! Our No Fix, No Fee Warranty:

Our service warranty extends 30 days from the original service date.

We’ll provide a FULL REFUND for all services if we are unable to resolve your problem to your satisfaction. If your computer experiences the same symptoms as it did before it was repaired, we’ll repair the problem (through remote support) at no further cost to you.

If we are still unable to provide a satisfactory solution, we will return your money (less any parts purchased). If new parts or software are required to complete your warranty repair, you’ll be billed only for these parts or software, not for labor.

*Disclaimer: Follow-up services provided under warranty will be performed via remote support when applicable. Geeks On Command! is not responsible for malware re-infection. If viruses or other malicious software were removed from your computer, and it was subsequently re-infected at any point after this service, it will be considered a new issue. Other unqualifying issues include: liquid damage, power damage, misuse, or any other damage, hardware or software failures that occurred subsequent to any repair. Additionally, we are not responsible to warranty repair any issues that were not brought to the attention of the technician during the original repair. We are also not responsible for any issues caused by unlicensed, pirated or otherwise illegal software. Our warranty does not extend to connectivity issues with peripheral devices (printers, webcams, speakers, etc.) that were not installed, connected or tested by the technician during the original repair. Replacement may be considered a satisfactory solution in rare circumstances where repairs would cost more than replacement. Lastly, this warranty does not apply to Data Recovery Services as it has its own guarantee. Basically, if a problem is related to the original repair, or if we missed something, we will resolve the problem to your full satisfaction at NO COST. Guaranteed.

Our Most Popular Services Include:

  • Windows 10 Tune Up

  • How To Make My Laptop Faster

  • Computer Tune Up Near Me

  • Laptop Tune Up

  • Best PC Tune Up

  • Tune Up My PC

  • System Tune Up Windows 10

  • Tune Up PC Windows 10

  • Speed Up My Laptop

  • My Laptop Is Running Slow

  • Laptop Tune Up Service

  • Laptop Tune Up Near Me

  • Windows 10 Is Running Slow

  • Computer Tune Up Cost

  • Computer Tune Up Service

  • My Laptop Is Very Slow

  • Best Tune Up For Windows 10

  • PC Tune Up Windows 10

  • Speed Up Laptop Windows 10

  • PC Tune Up Service

  • How Do I Speed Up My Computer

  • How Do I Make My Laptop Faster

  • How To Speed Up My Computer

  • How To Make My Computer Faster

Still Have Questions? No Problem!

Call or message us any time for more information.

Small Business – Big Geeks!

“Geeks On Command!” is a small business run by big geeks.

We love computers and gadgets and all things tech, and we enjoy sharing this passion with our customers.

Technology isn’t effective unless it works, and you know how to use it. That’s what we’re here for!

Back To Top: Computer Tune Up

Remote-Computer-Support

Professional Computer Tune Ups

For Faster & More Reliable Computing!

⭐⭐⭐⭐⭐

We’ve spent years developing our Signature 21 Point “Turbo Tune-Up”. It ticks all the necessary boxes to keep your PC running as quickly & efficiently as the day it was purchased.

  • Fully Qualified Computer Technicians

  • Over 15 Years Experience

A Comprehensive Performance Boost For Your PC.

Signature  Point “Turbo Tune-Up”

If you haven’t had one in the last six months or so, we recommend our Signature 21 Point “Turbo Tune-Up”
to increase security & speed up your computer.

⭐⭐⭐⭐⭐

Clean & Organize

Delete Temporary Windows Files

& Folders

Remove Unwanted Programs

Delete Cookies & Cache (Temporary

Internet Files)

Free Disc Space

Customize User Preferences for

Software & Settings

Bloatware, Trialware & Crapware

Removal

Organize Start Menu, Desktop,

Taskbar & System Tray

Optimize & Accelerate

Optimize Internet for Faster,

More Reliable Browsing

Attempt to Speed-Up Boot Time

Optimize File Explorer &

Quick Launch

Patch & Update

Back Up System Registry

Update Device Drivers

Critical Security Updates For

Windows, Software & Apps

Assess & Secure

Data Backup & Backup Integrity Test

Hardware Integrity Tests

(Hard Drive, RAM, CPU, etc.)

Rootkit & Keylogger Scan, Detection

& Removal

Virus Scans, Detection & Removal

Malware/Adware/Spyware Scan,

Detection & Removal

Router Security Assessment & Hardening

WiFi Security Assessment & Hardening

Computer Security Assessment &

Windows 10 Hardening

Speed Up Your Computer!

We’ll Get Your Computer Running Faster – No Automated Computer Tune-Ups, Ever!

⭐⭐⭐⭐⭐

Laptop Tune Up Service

Clean & Organize

After verifying your backup settings, we’ll start by clearing out your temp files & folders, cookies & cache, bloatware & unwanted programs. Next, we’ll customize your user preferences & organize your Start Menu, Desktop, Taskbar & System Tray.

Geek Squad PC Tune Up

Optimize & Accelerate

For faster Internet & more reliable browsing, we’ll optimize your network & browser settings. We’ll optimize your boot settings to ensure Windows loads quickly, then perform tweaks to your File Explorer & Quick Launch for more efficient navigation.

Staples Computer Tune Up

Patch & Update

To reduce your chances of being hacked – and to help prevent unexpected software crashes – we’ll install any critical security updates for Windows and installed software / applications. Next, we’ll check for (and update) any outdated device drivers.

Best Buy Computer Tune Up

Assess & Secure

After running hardware diagnostics to check the integrity of your (hard drive, RAM, CPU, etc.), we’ll run comprehensive scans to remove any viruses, malware, spyware & rootkits. We’ll test your Internet security & patch any vulnerabilities.

COMPUTER TUNE UP PRICES

How Much Does A Computer Tune up Cost?

⭐⭐⭐⭐⭐

Geek Squad Tune Up

Remote Computer Tuneup:
$75 p/Hour

Remote service allows your technician to use screen-share technology to tune-up your PC without having to physically touch your computer, or check it in to a shop for days.

In-Home Computer Tuneup:
$125 p/Hour

With on-site service, we’ll dispatch a technician to your home or office to perform a PC Tuneup.

Note: House Calls are currently only available in north NJ. (edited 9-18-21)

Boost Your PC’s Performance With A 21 Point “Turbo Tune-Up”

If you haven’t had one in the last 6 months, you’ll definitely benefit from this comprehensive PC Tuneup.

⭐⭐⭐⭐⭐

Speed Up My Laptop

Do I Need A Computer Tune-Up?

Computers, like cars, require routine maintenance and appreciate a bit of professional attention every six months or so, depending on their usage.

Without it, common symptoms Include:

  • Internet takes longer to open
  • Computer takes longer to start up &/or reboot
  • Mouse cursor freezes, or gets stuck on that spinning circle
  • New pop-ups or error messages start appearing
  • New icons or shortcuts appear that you don’t recognize

If you haven’t had one recently, we recommend our Signature 21 Point “Turbo Tune-Up” so you can continue to enjoy fast & reliable computing from your PC. No automated tune-up software, ever!

TECH SUPPORT MEMBERSHIP PROGRAM

A perfect IT solution for small business owners, or anyone who relies on their computer to work consistently.

⭐⭐⭐⭐⭐

OfficeMax PC Tune Up

Membership Benefits:

  • Speed Up Your Computer
    A bi-annual 21 Point “Turbo Tune-Up” will keep your computer running like new.
  • Enjoy Faster, Safer Internet
    Our Internet Speed & Security Assessment Ensures You Get The Internet Speed You Pay For.
  • Increase Productivity, Decrease Downtime
    Hardware Diagnostics & Other Preventative Care Helps Prevent Unexpected Downtime.
  • Keep Your Pictures, Documents, Music & Videos Safe
    (Data Backup & Backup Integrity Tests)
  • Award-Winning Antivirus Software Included
    (ESET Endpoint Security Suite)
  • Discounted Emergency Support
    (20% Off Hourly Remote Services, Including Tech Support & Training)

COMPUTER TUNE-UP PROCESS

Here’s How a Computer Tune Up Works…

⭐⭐⭐⭐⭐

Step 1.

Computer Tune Up Cost

STEP 1: Call To Schedule Your Tune Up

Choose “Remote Tune Up” for fast, safe, no-contact computer tune up service over the Internet, or “In-Home Tune Up” for a house call (temporarily only available in northern NJ).

Step 2.

OfficeMax Computer Tune Up

STEP 2: Prepare For Your Appointment

To save your technician time (and yourself money), it helps to prepare for your visit by fully charging your devices, keeping a list of any questions & having your passwords handy.

Step 3.

Geek-Squad-Computer-Tune-Up

STEP 3: Greet Your Computer Technician

For remote PC tune ups, you’ll get a phone call from your technician. They’ll walk you through a few easy steps to grant them one-time access to your PC for your tune up.

Step 4.

System Tune Up Windows 10

STEP 4: Work Approval And Payment

Once you’re satisfied that all your needs have been met by the virus removal technician, you’ll have the option to make a payment by check, credit or debit card, cash or PayPal.

OUR” NO FIX – NO FEE” COMPUTER REPAIR GUARANTEE

We’re confident in our ability to meet, and exceed your tech support needs.

⭐⭐⭐⭐⭐

Computer-Repair-Warranty
  • No Fix – No Fee Guarantee: If we can’t provide a satisfactory solution, we will not charge you for the attempt.
  • 30 Day Warranty: If your symptom returns we’ll provide YOUR CHOICE of a full refund, or a follow-up appointment at no additional charge.
  • The Fine Print: We believe in transparency, so you can make an informed decision.  1. Our guarantee and warranty applies to any & all services (except data recovery), but not to purchased 3rd party products like parts or software. 2. Unless you’ve purchased our recommended anti-virus suite we cannot warranty virus/malware cleanup. 3. A replacement device (or alternative software) may be considered a satisfactory solution in rare circumstances where repairs would cost more than a replacement. 4. Lastly, if your computer has been physically damaged (liquid damage, power damage, drops, etc.) since your appointment this may void our warranty.

That’s all. Basically, if there’s a problem related to the original repair, or if we missed something, we’ll make it right by you however we can.

Best Value – Save 20% On Computer Services!

Tech Support Membership Program

Save 20% on remote computer services with our membership plan.

⭐⭐⭐⭐⭐

Customer Reviews

⭐⭐⭐⭐⭐

Straight From Google

Google
Business Review
⭐⭐⭐⭐⭐

“Great customer service. Very responsive and nice. As a small business owner I rely on their prompt support and they’ve never let me down. I highly recommend this company.”

⭐⭐⭐⭐⭐

Luz Vogan
Google Review

Google
Business Review
⭐⭐⭐⭐⭐

“I’ve been working with them since 2012…. They designed my website, my logo, and set up my home office with new computers… I don’t make a computer move without them. I highly, highly, highly recommend.”

⭐⭐⭐⭐⭐

Diana Weinstein
Google Review

Google
Business Review
⭐⭐⭐⭐⭐

“…I’ve had to call them with various different problems that come up, and every experience has just been so wonderful… Whether it’s viruses, Internet issues or software trouble they can certainly help.”

⭐⭐⭐⭐⭐

Kristel Closson
Google Review

Request a Callback From a Technician

For a free estimate, or more information about our services.

In-Home-Computer-Repair-Hackensack-NJ

Don’t Trust Your Computer To Big Name Repair Shops

Without Reading This First…

Hi, my name is Chris, and I’m the owner of Geeks On Command!. Welcome, and thank you for considering our services.

My team and I have worked with some of the biggest names in computer repair, including:

  • Geek Squad

  • Geeks On Site

  • uBreakiFix

  • HelloTech

  • Microsoft Store

  • Apple Store

  • MicroCenter

  • RescueCom

When we started Geeks On Command!, we wanted to keep the best parts of these companies, while changing the parts that often caused bad customer experiences. For Example:

What You Won’t Find At Geeks On Command…

Are bad customer experiences like these:

Everyone uses their computer differently, and for different things. Big name computer repair shops like Geek Squad train their technicians to set up every PC the same way, keeping mostly default settings.

While in their employ, I often knew with certainty that I could save a customer SO much time or frustration by changing a setting here, or adding a plugin there, but we weren’t allowed to make (or even recommend) these changes.

Our technicians are trained and encouraged to make personalized suggestions designed to increase your productivity, or remove common aggravations.

I personally feel great when I can save my customers time, or make their day to day less frustrating. It’s one of the biggest reasons I get so much satisfaction from what I do.

Most retail computer repair shops don’t pay very well, which is one of the reasons I started this company. I loved what I was doing, but couldn’t survive on the paychecks.

This income deficiency makes it difficult for them to hire/keep qualified technicians, so instead they hire “tech-savvy” college kids with absolutely no computer repair experience. As lead bench technician, I was frequently the one who trained these new hires.

Some got really good, and quickly moved on to better paying IT jobs. Others never really took to it, and many a rookie mistake happened with customer’s computers. This usually resulted in “boomerangs” (computers that were “repaired” being brought back with the same problem).

Other times, the results were really horrible (accidently-deleted pictures, corrupted Excel sheets, records lost from QuickBooks, physical damage to laptops, etc.). I felt so bad when that happened… what a truly miserable, and avoidable experience for those poor customers.

We pay competitively to keep a steady team of fully qualified, experienced, professional computer technicians that get the job done right the first time.

Retail repair shops tend to have high prices for repairs. Say you have a laptop, and your hard drive needs to be replaced. This would be a very typical bill:

Diagnostics: $49
New Hard Drive: $99.99
Hard Drive Installation: $49
OS Installation w/updates: $129
Data Migration: $99
Software Setup: $49

Total: $474.99

For only about $50 more, I could buy a brand-new laptop!

We don’t have a retail location. We come to you – either through computer repair house calls, or remote support. This eliminates many costly expenses which our computer store competitors must account for in their pricing (like rent, utilities, cleaning services, maintenance, city permits, décor, etc.).

This allows us to offer much more affordable computer repair prices. For example, here is the bill we recently sent our customer for the same services:

New Hard Drive: $55.99
2 Hours Labor: $250
Technician Notes: Ran diagnostics, installed drive, installed/updated Windows 10, migrated data. Customer had questions about Windows 10 so I gave a tutorial. Customer is happy with service.

Total: $305.99

Compared to the average $424.99, we’re nearly 30% less expensive. In addition to saving about $120, the repair was done in their own house, and in two hours. Had they brought their computer to a local computer repair shop, it would likely have been a 3-5 day check-in.

Many shops require customers to check in their computers for repair.

I get it. It’s an easy way to increase profit (by paying one technician to fix multiple computers at once). That said, I certainly wouldn’t want to be without my computer for “3-5 business days”; I’d be lost without it.

We don’t do check-ins. We fix your computer in your own home or office, and we’ll stay as long as it takes to get the work done.

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We’ll get your PC running as quickly and efficiently as it ran on the day it was purchased – even if it no longer starts!

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Frequently Asked Questions

Computer Tune Up Prices

& Other Questions:

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On-Site Service is currently limited to customers residing within 1 hour drive of either our Hackensack, NJ, or Roseland, NJ locations.

The option for computer repair house calls will return to our Boulder, Colorado customers soon.

(Edited 6/11/2021)

Remote Computer Tune Up: $75 per hour

Remote PC Tune Ups are billed at $75 per hour. Additional time will be billed at $35 per hour, billed in half-hour increments after the first hour. Payment is due upon completion of each session, and your technician can accept credit, debit, or PayPal.

Note: There is a 1 hour minimum for each session.

 

In Home Computer Tune Ups: $125 per hour

House Calls for PC tune ups are billed at $125 per hour. Additional time will be billed in quarter-hour increments of $31.25 after the first hour. Payment is due upon completion of the session, and your technician can accept cash, credit, debit, or PayPal.

or Consider Our “Tech Support Membership Program”:

Our Signature 21 Point “Turbo Tune-Up” is included with membership, along with award-winning ESET antivirus software and 20% off any additional computer services. Learn More

Yes! Our No Fix, No Fee Warranty:

Our service warranty extends 30 days from the original service date.

We’ll provide a FULL REFUND for all services if we are unable to resolve your problem to your satisfaction. If your computer experiences the same symptoms as it did before it was repaired, we’ll repair the problem (through remote support) at no further cost to you.

If we are still unable to provide a satisfactory solution, we will return your money (less any parts purchased). If new parts or software are required to complete your warranty repair, you’ll be billed only for these parts or software, not for labor.

*Disclaimer: Follow-up services provided under warranty will be performed via remote support when applicable. Geeks On Command! is not responsible for malware re-infection. If viruses or other malicious software were removed from your computer, and it was subsequently re-infected at any point after this service, it will be considered a new issue. Other unqualifying issues include: liquid damage, power damage, misuse, or any other damage, hardware or software failures that occurred subsequent to any repair. Additionally, we are not responsible to warranty repair any issues that were not brought to the attention of the technician during the original repair. We are also not responsible for any issues caused by unlicensed, pirated or otherwise illegal software. Our warranty does not extend to connectivity issues with peripheral devices (printers, webcams, speakers, etc.) that were not installed, connected or tested by the technician during the original repair. Replacement may be considered a satisfactory solution in rare circumstances where repairs would cost more than replacement. Lastly, this warranty does not apply to Data Recovery Services as it has its own guarantee. Basically, if a problem is related to the original repair, or if we missed something, we will resolve the problem to your full satisfaction at NO COST. Guaranteed.

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Small Business – Big Geeks!

“Geeks On Command!” is a small business run by big geeks.

We love computers and gadgets and all things tech, and we enjoy sharing this passion with our customers.

Technology isn’t effective unless it works, and you know how to use it. That’s what we’re here for!

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